At our store, we want you to be 100% satisfied with your purchase and your online shopping experience overall. Customer satisfaction is an integral part of our commitment and this is reflected in our Returns Policy.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy (Check our Refund Policy Section):
If a product gets damaged or was faulty upon a delivery - we offer 100% Exchange. Timing: we have a 30-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
Do not return the product to the address stated on the package. Please note that for any return requests, you should contact Customer Care, who will provide you with the instructions for 'return and refund'. Our Customer Care will help in efficiently resolving your issue and guide you through the return process. The returned product will remain under your responsibility until delivered to our warehouse address. Kabie will accept no liability for any loss or damage which may occur while the product is in transit.
Lost or stolen packages
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) *You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).
Skysree.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If you need further information please contact us by email at firstname.lastname@example.org